The Dutch gambling authority imposed a €750,000 fine on ComeOn operator Tulipa Ent Limited for failing to adequately protect vulnerable players from problem gambling.
The Kansspelautoriteit (KSA) has imposed a €750,000 fine on Tulipa Ent Limited, the operator behind the ComeOn casino brand in the Netherlands, for inadequate implementation of duty of care obligations between December 2023 and September 2024.
The Dutch regulator examined 10 player files belonging to young adults who had sustained significant losses. All examined cases revealed violations of mandatory player protection requirements. The investigation found that warning signs of problematic gambling behavior went undetected, leading to delayed or inappropriate interventions.
Young adult players lost thousands of euros within extremely short timeframes, while the operator allowed excessive deposit limits to be set. The failures highlighted inadequate monitoring systems for identifying at-risk gambling patterns among vulnerable demographics.
"The KSA has previously established that duty of care implementation by operators varied too widely and often left much to be desired. We therefore conducted additional investigations with various operators, resulting in the different duty of care fines we are now seeing emerge."
— Michel Groothuizen, KSA Board Chairman
"Operators absolutely cannot afford to drop the ball on something as essential as duty of care, especially when it concerns vulnerable target groups like young adults."
— Michel Groothuizen, KSA Board Chairman
Warning
All 10 examined player files revealed violations of mandatory player protection requirements, with young adults losing thousands of euros within extremely short timeframes while operators failed to detect warning signs of problematic gambling behavior.
€750,000
Fine imposed on Tulipa Ent Limited
10
Player files examined by KSA
9
Months of violations (December 2023 - September 2024)
This penalty forms part of the KSA's systematic review of player protection standards across licensed operators, with multiple duty of care violations now resulting in significant financial consequences for non-compliant brands.
Industry Impact
This penalty represents part of the KSA's systematic review of player protection standards across all licensed operators, signaling that multiple duty of care violations will result in significant financial consequences for non-compliant brands.
According to Dutch Gaming Authority (KSA).
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Written by
Viktoriia KononovaContent Partnership Manager
Viktoriia has been with We–Right™ Factory since 2022, managing content partnerships across regulated iGaming markets. With a copywriting background, she understands both the creative and compliance sides of iGaming content production. On the blog, Viktoriia writes about responsible gambling content, regulatory alignment, and practical challenges of producing content for multiple jurisdictions.
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