NCPG Launches 1-800-MY-RESET Problem Gambling Helpline

The National Council on Problem Gambling (NCPG) has officially launched 1-800-MY-RESET as the new National Problem Gambling Helpline™ number, marking a significant shift toward more accessible and stigma-free support services.

The memorable number is now live and operational, connecting callers to NCPG's 24-hour helpline network spanning 24 contact centers across the United States. The initiative forms part of the organization's broader network modernization strategy aimed at strengthening national visibility for problem gambling support services.

Reducing Barriers to Support

The new number reflects a non-stigmatizing approach to gambling-related harm, allowing individuals to seek help at any stage of their relationship with gambling. Unlike traditional crisis-focused messaging, 1-800-MY-RESET positions the helpline as accessible support rather than emergency intervention only.

Problem gambling support should never be limited to a single moment or a single definition of harm. 1-800-MY-RESET reinforces that the National Problem Gambling Helpline is available at any stage—whether someone is worried about themselves, concerned about a family member, or simply looking for trusted guidance.

— Derek Longmeier, NCPG Board President

Industry Context and Accessibility

With legal gambling expanding across US jurisdictions, NCPG research indicates nearly 20 million adults report experiencing at least one indicator of gambling-related harm annually. The organization positions improved helpline accessibility as critical infrastructure supporting responsible gambling initiatives.

The National Problem Gambling Helpline™ maintains its free, confidential service model while adding the memorable number option. All contact centers employ trained professionals meeting internationally recognized quality standards.

Regulatory Considerations

State-level adoption of 1-800-MY-RESET will vary due to jurisdictional regulatory requirements and policies. NCPG encourages state regulators and gaming authorities to authorize and promote the new National Problem Gambling Helpline™ number for consistent nationwide access.

With gambling now more accessible than ever, the National Problem Gambling Helpline is a critical lifeline. Making the number easier to remember helps ensure people across the country can quickly connect with high-quality, confidential support when they need it.

— Heather L. Maurer, NCPG Executive Director

Implementation Timeline

Additional education and awareness efforts related to 1-800-MY-RESET will roll out throughout 2026 and 2027. NCPG will collaborate with regulators, operators, state affiliates, and public health partners to strengthen problem gambling safeguards during this implementation period.

The initiative represents part of NCPG's broader public awareness strategy to mitigate gambling-related harm through community education, stigma reduction, and positioning gambling addiction within mainstream public health frameworks.